About

​

Delivery and returns

• What are the delivery times?

  • We offer delivery in [number] working days for all orders placed before [time].

• What are the delivery costs?

  • The delivery charge is [amount] € for all orders under [amount]. Delivery is free for orders over [amount] €.

• Can I track my order?

  • Yes, you will receive a tracking number by email as soon as your package is shipped.

• What are your return and exchange policies?

  • You have [number] days from the date you receive your order to make a return or exchange. Items must be in their original condition, with all tags attached.

​

Payment

• What payment methods do you accept?

  • We accept payments by credit card (Visa, Mastercard), PayPal and [other payment methods].

• Is my payment secure?

  • Yes, our site is fully secure. We use SSL protocol to protect your personal and banking information.

​

Products

• How do I care for my clothes?

  • You will find all the care instructions on the labels of your clothes.

• Do the sizes match standard sizes?

  • To help you choose the right size, we invite you to consult our size guide.

• Can I return a personalized item?

  • Personalized items cannot be returned or exchanged.

​

Customer account

• How to create an account?

  • To create an account, click on “My Account” at the top of the page and follow the instructions.

• I forgot my password. What should I do?

  • Click on “Forgot Password” on the login page and follow the instructions.

​

Miscellaneous

• Who to contact in case of a problem?

  • You can contact us

​